Blog‎ > ‎

Are you also a sysadmin? We're stuffed.

posted 12 Sep 2010 14:02 by James Cort   [ updated 13 Sep 2010 06:33 ]
This website - as you can see from the bottom - is powered by Google Sites.  More specifically, it's a site managed through Google for Domains.

In fact, Google for Domains provides a hell of a lot.  A web-based word processor and spreadsheet (which, if you've never seen such an application in your web browser, will be a revelation - it actually works very well) with easy to manage file sharing, a shared calendar, email with top-class spam filtering and lots more besides.  And it's a doddle to set up.  Seriously, this site took me about 20 minutes, and most of that was digging out copies of the old site to get a feel for how I wanted the template to look.  I've now got something which looks similar but has a basic but functional templated CMS with a WYSIWYG editor for individual pages and no messing around with installing something like Drupal or Joomla (and no need to keep on top of the security updates for them...)

Being as this is a personal domain, I'm just using the free version - but the paid version is very reasonably priced.

Throw in accounts and payroll and you've got all a lot of small businesses need.

If you're providing sysadmin-type services for small businesses - maybe for a single employer, maybe self-employed for several - I think you're stuffed.  Google are signing up thousands of new organisations per day, and it's vanishingly unlikely that nobody else will spring up offering similar services over the course of the next 3-5 years.

Frankly, the small businessman doesn't really want to hire you, they just want their computers to work - the fact that you've set up a box running Small Business Server, a bunch of backup tapes or a USB hard disk (which you know in your heart of hearts they're studiously ignoring) doesn't impress anyone.  

There are a number of arguments against this.  I don't agree with any of them, but I'll discuss them here:

  • "Nobody wants their computers to be useless just because their internet's down" - That'll be what they pay you for.  In fact, it'll probably be about the only thing they pay you for.  Tell me, looking over your work for the last 12 months, could you have fed yourself on the money you made just dealing with such issues?
  • "What will they do when a PC packs up?" - Same thing they do when their kettle packs up.  Buy a new one first, ask questions later.  A PC is cheap enough today that having someone sitting around doing nothing waiting for you to show up, diagnose a fault, buy replacement hardware, fit it and reinstall the operating system where necessary simply does not make any sense.  
  • "Who wants confidential company information held by a third party?" - Hasn't stopped people hiring outside accountants, HR advisors or payroll bureaux.  It's called a confidentiality agreement, and it's boring, boilerplate legal stuff that keeps the commercial machinery oiled.
  • "My employer/clients' needs are far too sophisticated for such a service to ever work" - For some, that will be true.  For many, that's simply nonsense.  Consultants have made a fortune out of claiming that all businesses are so wildly different they all need a customised solution, yet let's face it - 99 times out of 100 they're just going to install another Dell running Windows SBS and install some off-the-shelf industry-specific software for the clients' specific needs.

I'd like to be proved wrong.  Time will tell...

Edited 13 September 2010 - clarify a few points.